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Version: Developer

Gather Kasm Workspaces client debugging information

Overview​

Administrators sometimes need detailed connection information from a user to triage a problem. This guide gathers console logs and HAR (HTTP Archive Format) network data from the client browser. The example uses Firefox, and the steps apply similarly to Chrome and Chromium-based browsers.

caution

The data gathered by these steps contains sensitive information. Never post it to public forums. Transmit it securely to the Kasm administrator. Users should change their passwords after submitting the debugging information.

Prerequisites​

  • Access to Kasm Workspaces from the affected client browser.
  • A way to transmit files securely to the administrator.

Detailed steps​

Capture logs before the test​

  1. Log in to Kasm Workspaces.
  2. Press F12 to open the browser developer tools.
  3. Select the Network tab and confirm that Persist Logs is checked.

Enable the network persist logs setting

Enabling Network Persist Logs Setting
  1. Select the Console tab and confirm that Persist Logs is checked.

Enable the console persist logs setting

Enabling Console Persist Logs Setting
  1. Conduct the test that reproduces the problem.

Export logs after the test​

  1. Select the Network tab. Select the settings gear icon, then Save all as HAR.

Export the network data to a HAR file

Exporting to HAR file
  1. Select the Console tab. Right-click a message, then select Export Visible Messages To, then File.

Export the console logs to a file

Exporting to Console logs
  1. Send the files to the Kasm administrator securely.